FAQ
Most frequent questions and answers
While we know schedules can change quickly, rescheduling or skipping a cleaning service appointment with short notice causes great stress for our cleaners. We want to eliminate as much stress for them so they can focus on their job – making our customers happy!
Therefore, fees apply when bookings are cancelled or rescheduled. Please provide at least 24 hours’ notice for all cancellations otherwise a $50.00 fee is applied.
Mop N Broom services Livonia, Garden City, Bloomfield Hills, Troy, Plymouth, Northville, Novi, Farmington Hills, Birmingham, Beverly Hills and Royal Oak. If you don’t see your area listed contact us and we may be able to accommodate you.
Regularly scheduled housecleaning: weekly, biweekly, or monthly (every four weeks)
One-time housecleaning: before or after a party.
Detail housecleaning: spring cleaning, zombie apocalypse cleanup, etc.
Make ready: moving in and moving out Carpet cleaning Office cleaning Exterior window cleaning Carpet cleaning
Other: We can accommodate any type of clean. Just let us know what you need!
Fill out our booking form for an instant estimate.
Our cleaning crew will arrive within the two-hour time window specified by your online booking confirmation..
Each of our cleaning teams handles approximately two to five jobs each day. The clients scheduled before you, traffic conditions and bad weather can sometimes affect our arrival time. We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a special need regarding timing, please let us know.
We sure do. Subscribe to our mailing list, join us on focebook for special promotion and deals. We also offer a referral program. You get a $50 credit towards your next cleaning service for every new customer that was referred from you.
Kitchen/Eating Areas
1. Dust (including under items and tops of things)
2. Countertops
3. Floors
4. Corners
5. Microwave: inside and outside
6. Outside of all Appliances
7. Refrigerator-freezer: top, handles, and sides
8. Out side of Cabinets
9. Stove Top
Bathroom Cleaning
1. Dust (including under items and on tops of things)
2. Countertops
3. Floors
4. Corners
5. Toilet
6. Shower & Tube
7. Mirrors
Living & Bedroom Cleaning
1. Dust (including under items and tops of things)
2. Windowsills and ledges
3. Window blinds
4. Ceiling fans
5. Minor organizing
6. Night stand
7. Floors
8. Corners
9. Air vents
Yes, you can add tasks when booking online. If you do not see the extra option you want, no worries. Just call and ask. We are capable of handling almost any cleaning-related job. And if not, we will find a professional who can accommodate you.
No contracts are required. We do recommend that you review our terms of agreement.
If you book with a credit card, we will charge your card on the day of service. You can provide your credit card information in the online booking form or over the phone. We accept Visa, MasterCard, American Express, and Discover.
Yes, we are insured for your protection. Mop N Broom carries liability insurance for up to $1,000,000.00. Insurance protects you, covering damage to your home or property that is caused by any employees or contractors.
We treat your home or business with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them.
We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.
Most of our regular clients prefer to give us a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.
We make setting up maid service easy. You can book an appointment in 60 seconds. If you have any questions, we are happy to help. Just call us a ring. .
Like many people, you may prefer to start with a deep cleaning. You can then switch to routine cleaning service at a frequency that suits you. Biweekly maid service is our most popular option.
Housecleaning is hard work, and the first service is by far the most labor intensive, as we bring your house up to our sparkling-clean standard. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.
If your cleaning is less than stellar, let us know within 24 hours. We will return to your home within seven days and reclean any area you were not 100% satisfied with.
First, mention your specific wants and needs while booking online. Go into detail. Give us instructions on handling pets, keys, alarms, or other specifics about your household. If you want us to pay extra attention to any area, make your requests at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.
It is fine to give us a to-do list. Just include it while booking online, or email us before your appointment. That way, we will be sure to schedule enough time to take care of the tasks on your list. We are happy to address very specific items, even room by room.
A note on small items
Clutter is the No. 1 thing that slows us down. The truth is that knickknacks, however neatly arranged, are glorified clutter. Just because you treasure an object does not mean it is not clutter. An excess of items that are not used or moved frequently causes dust and grime to build up in that general area.
Closely related to clutter is outright mess. Our professional housecleaners are ready to start the dirty work as soon as they arrive at your home. But first, they have to pick up all the newspapers and magazines, Legos and pet toys, pins and pens, dishes and glasses, clothing and shoes strewn all over.
We do not mind picking up before we clean. After all, you are paying us for the extra time it takes to do it. But it is not the best use of your money.
When you spend a few minutes putting everything in its place, we can do the jobs you hate most, such as scrubbing the toilets and mopping the floors.