BY AGREEING TO SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF SERVICE AS STATED IN THIS AGREEMENT
By accepting professional cleaning service appointment and agreeing to a service provided by Mop N Broom and its contractors the customer agrees to accept Mop N Broom general terms and conditions listed below. These terms and conditions, together with our letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is help to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.
If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing.
- Our services are guaranteed. If you would like to cancel for any reason, just call or e-mail us anytime to end the service. Mop N Broom contract does not locks you in.
- We offer a 24-hour, 100% Satisfaction Guarantee for all re-occurring Customers (i.e. weekly, bi-weekly, etc.). If you are not satisfied with any area of your home, call us within 24 hours and we’ll return (within a 7 day window) to clean those areas for free no charge. If you are still not satisfied with the cleaning, a Mop N Broom manager will visit your home for an inspection and provide a full refund.
- Due to our flexible and changing schedule, it is difficult to commit to exact arrival times. We service homes Monday through Friday between the hours of 8:00 am and 5:00 pm and on Saturday by appointment. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. We will make every effort to accommodate your needs.
- Provide 24-hour notice to cancel service. You may You may reschedule, skip, or cancel any of your cleanings either by calling the Mop N Broom office or logging online into your account. We do ask for a 24-hour notice for any of these circumstances. Without a 24-hour notice you will be charged a $50.00 cancellation fee. If cancellation occurs upon arrival to your location, then full payment for the clean will be charged.
- We have a “No check / cash” policy. Payment is expected in full the day of the cleaning. We accept all credit cards where all services are charged at the time of cleaning. Furthermore, cancellations will be charged on credit card.
- The cost of services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra supplies or equipment will be billed additionally for these services.
- Our teams are instructed to follow the requirements for the particular clean they are conducting. If you would like additional services performed please contact our office or login to your customer account at least one business day in advance so we can schedule or change the additional work. Changing in scheduling could create changes in fees.
- If the professional cleaners are subject to distractions that affect our ability to work we reserve the right to charge for our extra time spent in the home. Distractions include pets, third party, or contractors interfering with the professional house cleaners task.
- If for any reason an employee or contractor of Mop & Broom feels that their personal safety is in danger enough to leave the job site, due to actions by the Customer, or others at the job site. The Customer will still remain liable for the full cost of the job.
- Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner. Items of extreme value should be noted in your customer login account.
- We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.
- Sometimes we are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.
- Professional cleaners working for Mop N Broom have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of Mop N Broom accept for payment of the exit fee (see next bullet point). This agreement is in full force and effective during the time that professional cleaners are employed or contracted with Mop & Broom and for a period of one year after termination of their agreement with Mop N Broom. Given this, we respectfully ask that you not directly solicit or engage the service of any professional cleaner, except through Mom N Broom.
- If you prefer hiring a current or former employee a $900.00 referral fee will be charged. Once the Customer has paid the referral fee, Mop N Broom will no longer be responsible for monitoring and managing the professional cleaner, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the Cleaner.
- Mop N Broom agrees to keep all clients details confidential and secure all keys in its care. If a key is given to Mop N Broom please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.